Privacy Policy

This Privacy Policy explains how Faibuy (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use our website https://www.faibuy.com (the “Site”), particularly in the context of our services related to Chinese-brand printing and office products. By accessing or using the Site, you agree to the terms of this Privacy Policy.

Who we are

Our official website address is: https://www.faibuy.com.
Faibuy operates as a distributor of Chinese-brand printing and office products, providing users with printers, office supplies, and related consumables. We are committed to protecting your personal information while delivering high-quality product and service experiences.

Comments

When you leave comments on the Site, we collect the information you provide in the comment form (such as your name, email address, and comment content). We also collect your IP address and browser user agent string to help detect and prevent spam, ensuring a safe interaction environment for all users.
An anonymized string (created from your email address, known as a hash) may be sent to the Gravatar service to check if you have a Gravatar account. For details on how Gravatar handles data, please refer to their Privacy Policy: https://automattic.com/privacy/. Once your comment is approved, your Gravatar profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images or other media files to the Site (e.g., when contacting us with product-related inquiries), please avoid uploading files that contain embedded location data (such as EXIF GPS information). Visitors to the Site may download and extract any location data from media files, which could compromise your privacy.

Cookies

  • When you leave a comment on the Site, you may choose to save your name, email address, and website (if provided) in cookies. These cookies are designed for your convenience—they eliminate the need to re-enter your details when you leave subsequent comments, and they remain valid for one year.
  • When you visit our login page (if applicable for account-related services), we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
  • If you log in to your account (e.g., for order tracking or personalized product recommendations), we will set additional cookies to store your login information and screen display preferences. Login cookies expire after two days, and screen option cookies remain valid for one year. If you select the “Remember Me” option, your login status will persist for two weeks. Logging out of your account will remove the login cookies.
  • If you edit or publish content on the Site (e.g., as an authorized collaborator), an additional cookie will be saved in your browser. This cookie only contains the post ID of the content you edited and no personal data; it expires after one day.

Embedded content from other websites

Articles, product pages, or service sections on the Site may include embedded content (e.g., product demonstration videos from official brand channels, images from trusted suppliers, or third-party review articles). Such embedded content functions identically to visiting the original website of the content provider.
These third-party websites may collect data about you, use their own cookies, embed additional third-party tracking tools, and monitor your interaction with the embedded content. This includes tracking your interaction if you are logged in to an account on the third-party website. We have no control over the data practices of these third parties; we recommend reviewing their respective privacy policies for details.

Who we share your data with

We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes without your explicit consent. We may share your data in the following limited circumstances:

  • If you request a password reset (for account services), your IP address will be included in the password reset email to verify the legitimacy of the request and prevent unauthorized access.
  • We may share necessary data with trusted service providers who assist us in operating the Site (e.g., spam detection services, server maintenance providers) or delivering our services. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
  • We may disclose your data if required by law (e.g., in response to a valid legal subpoena) or to protect our legal rights, safety, or the safety of our users and the public.

How long we retain your data

How Long We Retain Your Data

Data related to non-registered users (e.g., browsing history, cookie data) is retained for up to 12 months, unless a longer retention period is required by law.

Comments and their associated metadata (e.g., submission time, IP address) are retained indefinitely. This allows us to automatically recognize and approve follow-up comments, rather than holding them in a moderation queue, improving interaction efficiency.

For users who register accounts on the Site (e.g., for order management), we store the personal information provided in their user profiles (such as name, email address, and shipping address). You can view, edit, or delete your personal information at any time (except for your username, which cannot be changed). Our website administrators may also view and edit this information to assist with account-related issues (e.g., correcting incorrect shipping details).

What rights you have over your data

If you have an account on the Site or have left comments, you have the following rights regarding your personal data:

  • Access Right: You can request to receive an exported file of the personal data we hold about you, including any data you provided (e.g., comment history, profile information).
  • Erasure Right: You can request that we erase any personal data we hold about you, except for data we are legally obligated to retain (e.g., order records for tax or compliance purposes, or data needed for administrative or security reasons).
  • Correction Right: You can request to correct any inaccurate or incomplete personal data we hold about you (e.g., updating an outdated email address).
    To exercise these rights, please contact us via the email address provided in our “Contact Us” page (https://www.faibuy.com/index.php/contact-us/). We will respond to your request within a reasonable timeframe (typically 15-30 business days).

Where we send your data

To maintain a clean and safe comment environment, visitor comments may be checked through an automated spam detection service (e.g., Gravatar’s spam filtering tools). This service may process your comment data (including your IP address and email hash) to identify and filter out spam. The processing of this data by the spam detection service is governed by the service provider’s privacy policy.
We do not send your personal data to any other third-party platforms or locations outside of the circumstances specified in this Privacy Policy.