Faibuy Shipping Policy
1. Overview
At Faibuy, we’re dedicated to getting your Chinese-brand printing and office products to you swiftly and reliably. This shipping policy details our delivery timelines, costs, and related services for orders placed on https://www.faibuy.com. By placing an order, you agree to these terms.
2. Shipping Destinations
We currently ship to addresses within Mainland China. For inquiries about shipping to other regions (like Hong Kong, Macau, or international destinations), please contact our customer service at service@zoao.com.cn.
3. Order Processing Time
After you place an order, our team processes it within 1–2 business days. This includes verifying payment, checking product availability, and preparing your items for shipment. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Methods and Delivery Times
We partner with trusted couriers (e.g., SF Express, YTO Express) to ensure timely delivery. Delivery times vary based on your location:
- Major Cities (Beijing, Shanghai, Guangzhou, Shenzhen): 2–3 business days after processing.
- Provincial Capitals & Key Regions: 3–4 business days after processing.
- Remote Areas (Counties, Townships): 4–6 business days after processing.
You’ll receive a tracking number via email once your order ships, allowing you to monitor delivery progress.
5. Shipping Costs
Shipping costs are calculated based on order weight, volume, and destination. They’re automatically calculated at checkout and shown clearly before you finalize your purchase.
- Free Shipping: Available for orders totaling ¥399 or more (after discounts, before taxes).
- Standard Shipping: For orders under ¥399, a flat rate of ¥12 applies (adjusted for remote areas as needed).
6. Order Tracking
When your order ships, we’ll send an email with your tracking number and a link to the courier’s tracking page. You can also track your order by logging into your Faibuy account and navigating to “Order History”.
7. Delivery Issues
Delayed Deliveries
If your order is delayed beyond the estimated timeframe:
- Check the tracking info for updates (couriers may face traffic, weather, or logistics disruptions).
- Contact our customer service with your order number; we’ll investigate and assist.
Damaged or Missing Items
- Damaged Items: If products arrive damaged, take photos of the packaging and items, then contact us within 48 hours of delivery. We’ll arrange a replacement or refund.
- Missing Items: If part of your order is missing, email us with your order details. We’ll verify and send the missing items or issue a refund.
8. International Shipping (Temporary)
Currently, we only ship within Mainland China. For international shipping requests, reach out to service@zoao.com.cn. We’ll evaluate feasibility on a case-by-case basis, considering factors like customs regulations and shipping costs.
9. Contact Us
For shipping questions, email service@zoao.com.cn or call 86-192-9202-1801 / 86-137-0276-7652 (Mon–Fri, 9:00 AM–6:00 PM, GMT+8).